 Lisa Ford delivers what her audiences want--practical ideas
combined with plenty of opportunities to laugh and relate to her examples. Her
content inspires people to increase their personal, team and organization's
results. Lisa is the author of How To Give Exceptional Customer Service, the #1
selling business videotape series for the last 3 years in the U.S. She has also
authored, Developing A Customer Retention Program, co-authored Building A
Customer Driven Organization: The Manager's Role video and audiotapes, and
Personal Power audiotapes. She specializes in the field of customer service,
customer retention, managing, hiring and training for service excellence.
Other popular topics offered by Lisa are on leadership, team
issues, everyday excellence and change. Lisa's experience includes working with
many of the nations' best: SmithKline Beecham, Equitable, Viacom, CSX and
Georgia Power. She presents over 90-100 speeches and seminars yearly across the
United States, United Kingdom and Australia. Over the years, Lisa has customized
numerous videos for clients to use in their ongoing training efforts.
She is highly rated and a favorite speaker at INC. Magazine's
Customer Service Conference, where she speaks annually. Lisa is known for
designing content customized to the audience and the issues they face. Audiences
love how the presentation is filled with practical strategies, common sense,
memorable stories and combined with enthusiasm and humor.
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