 Peg Neuhauser is a highly effective speaker on the subjects of team building, communication, negotiations, organizational conflict, managing change, and improving the culture and spirit of the workplace. She offers practical tips for action to create a more innovative and adaptive organization. Her focus is on increasing collaboration in cross-functional teams, improving relationships among work colleagues, and strengthening the organization's culture to focus on its goals more effectively. Her stories, case examples, and humor illustrate each idea in a way that is both entertaining and easy to remember. For over sixteen years, Peg Neuhauser has worked as a management and organizational consultant, specializing in the areas of communication, conflict management, and organizational culture. As an internal consultant for the Hospital Corporation of America , she developed services and programs for corporate hospital clients. In addition to working as a designer, trainer, and consultant, she also managed financial systems conversions, which involved training and consultation in the technical and accounting divisions. Ms. Neuhauser is president of PCN Associates, the management consulting firm she established in 1984, which specializes in communications training. Ms. Neuhauser is the author of Corporate Legends & Lore. No matter what size, specialty, or scope, every organization has its own unique legends and lore that become, over time, part of the fabric of its identity. Today managers at every level are starting to understand the tremendous power of using these stories to increase productivity, implement change, and motivate employees as no memo can. This thought-provoking book spotlights the art of story telling in the workplace and suggests the many ways managers can use this overlooked tool to attain corporate and personal objectives. This subject is practical, insightful, and entertaining. Ms. Neuhauser is also the author of the ground-breaking book, Tribal Warfare in Organizations. When the marketing staff constantly complains about the production staff, or the sales force makes promises customer service says it can't deliver, this is tribal warfare. Those interdepartmental conflicts form one of the biggest and most costly productivity problems in organizations, draining as much as a million dollars worth of management time annually from a medium-sized company.
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